Right of withdrawal

Right of withdrawal:

Returns:

We currently use free shipping only valid for complete purchase. This can be changed at any time. (This is only valid for Belgium, the Netherlands and Germany). If a return is made, it is no longer a complete purchase, and the free shipping will expire, and shipping/return costs must be paid, these shipping costs will be deducted from the refund of the returned clothing. For items in sales, Promo, tying, and other offers, shipping costs must be paid, the shipping amount to be paid depends on the shipping company and can be found in your shopping cart.

Since Modekleding (Sportief BV) offers these products online and they are therefore purchased online by the customer, this falls under distance selling.

In the case of distance selling, the customer has a right of withdrawal of 14 calendar days. As Article 46 of the Market Practices and Consumer Protection Act, §1.2 indicates:

The consumer has the right to inform the company that he is withdrawing from the purchase, without payment of a penalty and without giving any reason, within 14 calendar days from the day following the delivery of the goods or the conclusion of the service contract.

Since we sell clothing and therefore not a service, this means that from the day after delivery, one can change one's mind.
This must be reported by email to info@modekleding.be

Or by means of a letter in which you clearly state that you are cancelling the purchase. The customer is not obliged to give a reason for this.

A copy of a proof of purchase or order number or invoice number of the customer must be provided in writing. The package must be returned to Sportief BV, Pas 18, 2440 Geel Belgium, within 14 calendar days.

The customer will receive a confirmation email from Modekleding.BE containing the necessary shipping documentation.

The customer sends the package back to our warehouse Sportief BV, Meerhoutseweg 53, 2440 Geel.
The costs for shipping and returning are fully borne by the customer, if a return is made. For Belgium  = 10€ (this is the amount we have to pay to the shipping company)For the Netherlands = 10€ (this is the amount we have to pay to the shipping company)For Germany = 15€  (this is the amount
 we have to pay to the shipping company)
This amount is deducted from the amount to be refunded for the clothing.


If you decide to keep the entire purchase, you do not pay shipping and return costs

. You can return for free in our store.
You return the garment in new condition and unworn as it was delivered, via personal delivery, in our shop Sportief Modekleding - Pas 18 - 2440 Geel Belgium.

When the returned goods are complete, undamaged and unused, we will refund the purchase price paid by you (this is minus the shipping/return costs) as soon as possible (but no later than within 30 days) to your account with which you paid.Sales

items (Sales, tying sales, sales with discounts) are non-refundable, for which you will receive a voucher that must be spent within the year.
When purchasing sales items under 75€, shipping costs must be paid. 

For a quick settlement, always attach a copy of the purchase invoice/confirmation email with the mention 'cancellation' This return document can be requested via info@modekleding.be

The package must be returned to Sportief BV in a proper packaging of your choice.

If the clothing is damaged by shipping or is lost, you can no longer count on compensation.

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from www.modekleding.be. The Customer has the right to withdraw from the agreement within a period of 14 calendar days, provided that the specific reasons are stated in accordance with the return conditions in the annex to these Terms and Conditions, which can also be consulted publicly on the Webshop at any time. The withdrawal period expires 14 calendar days after the day:

• on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the goods;
• on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good;
• on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last shipment or component.

 

In order to exercise the right of withdrawal, the Customer must  inform www.modekleding.be of  its decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post or e-mail).

In case of withdrawal, it is expected that your items will be returned in proper packaging and unused. If not, your items will not be subject to the withdrawal conditions and we will not be able to allow an exchange.

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the expiry of the withdrawal period.

The Client must return the goods to www.modekleding.be without delay, but in any event no later than 14 calendar days after the day on which he has notified www.modekleding.be of his decision to withdraw from the contract  . The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods will be borne by the Customer.

If the returned product is depreciated in any way, www.modekleding.be reserves the right to hold the Customer liable and claim compensation for any depreciation  of the goods  resulting from the Customer's use of the goods beyond what is necessary to improve the nature,  determine the characteristics and functioning of the goods.
When sending via Bpost, PostNL, DpD, the clothing must be packed and taped securely and watertight in a good box or bag of your choice.

· The original factory label and labels must not be removed from or removed from clothing.

· If the clothing is damaged by shipping, this is the responsibility of the customer.

· If the clothing is damaged due to insufficient packaging, it can no longer be exchanged.

· The clothing itself should not show any signs of use

· The proof of purchase must also be included, indicating which clothing will be returned.

· The returned clothing will be refunded or the clothing may be exchanged for another item of clothing.

· The returned clothing will always be refunded to the account with which payment was made, if our terms and conditions of sale have been met.

· Clothing paid for with vouchers, such as gift vouchers, consumption vouchers, etc. will not be refunded, but will receive a voucher equal to the amount of the return clothing. This voucher is valid for 1 year.

· If you have any questions, you can ask them via email: info@modekleding.be

If the Customer withdraws from the agreement, www.modekleding.be will  refund all payments received from the Customer up to that point minus the shipping/return costs to the Customer within a maximum of 14 calendar days after www.modekleding.be has received the returned product for inspection of good condition. www.modekleding.be will therefore withhold the refund until we have received all the goods back, whereby www.modekleding.be can refuse the refund if visible damage has been caused to the goods that makes the goods unusable for further resale.

www.modekleding.be reimburse the Customer using the same means of payment as the Customer used to carry out the original transaction,

The Client may not exercise the right of withdrawal for:

• the delivery of goods manufactured to the Client's specifications, or which are clearly intended for a specific person or occasion;
• the supply of goods that spoil quickly or have a limited shelf life;
• the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. For example, our refills can be returned if the packaging is unopened and the sealing has remained intact.